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Frequently asked questions

Under this section we have gathered some of the most common questions that are asked when new international students come to LiU. 

 

LiU-card

Activating your LiU-ID and collecting your LiU-card from Info Centre is important for getting started. Your LiU-card can be used for:

  • Accessing the campus library services and campus premises after office hours
  • Free travelling on the Campus bus
  • Copying and printing

 

Accessing the university’s facilities

Which of the university’s facilities you can enter depends on the faculty you belong to. For access you are required to set your personal PIN code; follow the instructions provided with your LiU-card.

 

Premises on campus

All students who have signed the agreement of rules for use of computer, network and system facilities at Linköping University are allowed to book a room on campus for group work or self-studies. In addition to these, there are Andrum (Rooms for reflection) on each campus. Andrum is for the use of those seeking tranquility, silence, reflection, prayer or meditation. You can find Andrum on Campus Valla in B Building, room Odén, entrance 29. On Campus Norrköping in Koppparhammaren 2. On Campus US, you reach the Meditrina Room by South entrance, number 1. 

 

T- or P-number

A number created by the University for administrative purposes. The P or T-number is only valid at the university. To identify yourself outside of the university, you need to show another ID, such as your passport. •

 

Mecenat 

Mecenat gives student discounts nationwide on various products and services. For more information go the Mecenat webpage

 

Printing, copying and scanning On campus Valla there is a printing service located in building A, entrance 19C where students can print and copy for a fee. Students can also transfer money with DIBS to their LiU-card and connect it with eduPrint. You will find all the information you need here

 

Campus bus

During the semester the campus bus runs Monday – Friday between Campus Valla-Campus US-Campus Norrköping. Use your LiU-card as your ticket. You must show your card upon entering the bus. For more details and timetable, see: www.liu.se/campusbussen

 

Library

If you would like to find course literature, you should make your way to one of our campus libraries. You can also go to the library website see if a particular book is available, order books, arrange to borrow the book from another library and so forth. The Swedish library system can be quite complicated if you are new to it, but do not worry – it’s possible to book a librarian, who can help you find the suitable literature for certain subjects. This is free of charge and applies to all four campus libraries. They can also introduce you to online resources such as Wordfinder.

 

Bookshops

Your course books can be purchased in one of the bookshops on Campus Valla or in a bookshop in the city (Akademibokhandeln). It is also easy to buy your books online at www.adlibris.se, www.bokus.se or secondhand shops like www.kurslitteratur.se. It is also possible to borrow some of the course literature at the library’s reception desk or read them during the libraries' opening hours. Books that can only be read during opening hours are marked "KursRef" in the libraries' internet catalogue. It is not allowed to take these books out of the library.

 

Eating on Campus

On campus Valla you have several options for eating lunch or grabbing a coffee. You can find various options on all three campuses hereAs Campus Norrköping is centrally located, there are a number of cafes and restaurants available within walking distance. The most economical option is probably to bring your own lunch. Microwave ovens for heating up your lunch box are available in most buildings.

 

Lost and found

If you forget or lose something on campus, ask at Info Centre in Studenthuset, Kåkenhuset or Campus US. More information here.

 

Banks

All banks are open working days from at least 10.00-15.00, sometimes longer. Most banks are located in the city center in both Linköping and Norrköping. If you want to open a bank accournt, visit the bank. Read these documents on how to go about it:

Do not forget to close the bank account before leaving Sweden.

 

Paying your bills

Linköping: Pay your bill at Direkten in Ryd’s Centrum, Godishuset in Skäggetorp or at Forex. Bring your passport, bill/invoice and cash or card.

Norrköping: Pay your bill at Direkten on Drottninggatan or Forex.

All places will charge you with an extra fee when paying bills. Find more places to pay your bills at Kassagirot.

If you chose to pay by international transfer, make sure to state: 

  • Your customer number/name on the bill as Kundnummer, Fakturanummer or Avinummer
  • The address you are paying for
  • The month you are paying for
  • Use SWIFT and IBAN codes found on the bill Pay preferably in SEK.
  • If you pay in Euro, make sure you do not pay too little. Also take into consideration your bank may charge a fee for international transfers.

Automatic Teller Machines (ATMs)

You can find cash deposits all around the city. All major credit cards are accepted, but you might have to pay a withdrawal fee. Check with your home bank. Just remember that most places only take card and not cash when paying.

 

Telephone

Upon arrival you will receive a top-up SIM card from the International Office. The SIM card can easily be topped up in Pressbyrån and supermarkets.
Calling in Sweden: When making local calls from a mobile phone, you must dial the area code followed by the phone number. When making an international call, you dial + [your country’s national code]. If people want to call you from abroad, the country code for Sweden is +46. 

Swedish supermarkets and other useful stores

It is not easy to go shopping in a foreign country. Both Linköping and Norrköping have several grocery stores available to choose from. Use a search engine to find the one closest to you. Both cities also have international grocery stores that are focused on food from different parts of the world.

 

Second hand shops

In Sweden it is very popular to shop secondhand both for your home and your wardrobe. It is cheap and you can get real bargains on dishware and furniture. You can find many useful things at LiU Student Secondhand.
Use a search engine to find a second hand shop close to you. 

 

If you get ill

Non-urgent medical situations: call the Medical Care Hotline on 1177 where you can get medical advice from professional nurses 24 hours a day. The nurses can advise you of what you should do and help you find the contact information to the nearest open primary health care centre. If you do not have a Swedish civic number, you must go to the health care centre in person in order to get a so called F-number, before you can book an appointment. There are health care centres in most areas in Linköping and Norrköping.

Urgent medical situations: If your condition is very serious and you need immediate treatment, go to the Emergency Room, Akutmottagningen, at the University Hospital in Linköping or Vrinnevi Hospital in Norrköping. You can also call emergency services at 112 to request an ambulance. Students with the European Health Card (EHIC-card) pay the same fees for emergency and necessary health care as Swedish residents. If you do not have the EHIC-card you should order one directly from www.ec.europa.eu/social/main.jsp?catId=559 Students coming from outside the EU/EES countries (with few exceptions like Quebec, Israel, Tunisia, Australia), have to pay full fees for all health care. (Expect to pay around 2000 SEK for a doctor’s appointment.) Therefore, make sure you have a complementary health insurance from your home country.

 

In case of emergency

The European emergency number is 112. In case of emergency, you can call this number for assistance from the police, the fire brigade or ambulance.

 

Insurance

All students at LiU have insurance via the university. It is only valid during the hours you are at the university and during the time you travel to and from your accommodation to the university. Many of the international students in Sweden have not had the possibility to take out insurance for illness and for accidents during leisure time. The Student IN insurance policy provides international students with cover for medical expenses when the above insurance does not cover it. It applies 24 hours a day within the Schengen area. For questions contact international.student@liu.se

 

The Student Health

The Student Health at LiU offers advice and support when you have physical or mental health problems related to your studies. The service is free of charge and confidential. The aim of the Student Health is to prevent disease and promote health, give health related advice, offer conversational therapy, aid in times of crisis and work with the students in their own social environment (in-house social worker). You need to book an appointment in advance. 

 

ICE contact

In Case of Emergency (ICE) is an internationally accepted way to find the closest contact person to the victim in an emergency situation. Therefore, it is important you have all emergency contacts in your mobile phone under the name ICE.

 


Page manager: international.student@liu.se
Last updated: 2021-02-15