IT-services and support

Helpdesk

This is the students' IT-support unit. The Helpdesk will help you if you have problems with e-mail, if you have other questions about the public computer rooms and programmes.

If you have lost your activation key or had your LiU-ID deleted, please contact Info Centre.

• Change your password
• E-mail: helpdesk@student.liu.se
• Visit the Error report page
• Tel:013-28 5898

Opening hours:

• Mondays and Thursdays 08:00-20:00
• Tuesdays, Wendesdays and Fridays 08:00-17:00
• Also available on-site in Valla Library on Mondays and Thursdays 17:00-20:00

Special “hotline” telephones directly to the computer support are available outside the main Student Service Desk in Zenit building and outside room 2149 in Key building. You can also send e-mails to computer support/helpdesk or send error reports via an online form.

If you have problems with the wireless network, it’s important that you provide a detailed description of the problem, with the following information: LiU-ID, MAC address, IP address, at what time a connection attempt was made and in which building.